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Simply Works.
Pricing

Choose the smallest useful next step.

Something is wrong but you cannot see why? Find the friction first.

Already know the repetitive or manual job that needs fixing? A Small Tool may be enough.

What do you need help with?

Cause unclear

Find the friction first.

People hesitate, get stuck or do unnecessary work, but the cause is not obvious.
See Friction Audit prices

Job known

Build the smallest useful tool.

You already know the repeated job, spreadsheet step or manual workflow you want to remove.
See Small Tool prices

If an existing product already solves the job, use that first.

Need a broader systems/process or Cornwall on-site review?

All prices below are starting prices. I confirm the scope and fixed price before work begins.

Friction Audits

Something is wrong, but the cause is unclear.

Start with the smallest review that can answer the question. The situation comes first; the package name is secondary.
How Friction Audits work

Specialist audits

Need something broader?

Systems / Process Audit

Workflows involving multiple people, tools, spreadsheets, systems or handoffs.

From £695

Discuss a Systems Audit

Cornwall On-Site Audit

Physical businesses where the customer experience starts before a screen.

From £395

Discuss an On-Site Audit
Small Tools

Already know the annoying job?

Skip the diagnosis. Small Tools are priced around the size of the job and the complexity of delivering it reliably.

  • Small Tool Sprint

    One tightly defined job, usually one primary function with minimal workflow complexity.

    From£249

  • Small Business Tool

    A small workflow involving a few steps or screens.

    From£495

  • Connected Tool

    A focused tool that needs more moving parts.

    From£995

I confirm the function, fixed scope, price, handover and any ongoing costs before development begins. Larger applications and ongoing product development need a separate discussion.

Tell me the annoying jobHow Small Tools work

What happens next?

  1. Tell me what is happening

    Describe where people get stuck or the manual job you want to remove.

  2. I confirm the smallest sensible scope

    I confirm what is included, what it costs and any access I need before work begins.

  3. I do the agreed work

    I investigate the cause through an audit, or build and test the agreed Small Tool.

  4. You get the result

    You receive the agreed findings, tool, handover or follow-up.

If I think you're about to buy more work than you need, I will tell you.

Questions before you choose.

Start with an enquiry. I confirm what is included before payment or work begins.

Not sure which one?

Tell me what is happening. I will help choose the smallest useful next step and confirm the scope before starting.

Tell me what's happening